Kirchhoff has a 30-day Return Policy on consumer purchases. Please fill out the form below and a Support Representative will process your Return and email you an RMA# along with return instructions.
*Note: Please allow 3-4 Business Days for RMA# and Return Instructions to be emailed to you after submitting a request.
Return Policy (30 DAYS)
NO CANCELLATIONS OR MODIFICATIONS WILL BE ALLOWED AFTER 24 HOURS OF ORDER PLACEMENT.
All Kirchhoff products are sold as new and covered by our standard manufacturer warranty. Please consult a qualified professional to ensure the merchandise you purchase is what you want and will fit your skin. If you have any questions regarding a product, please contact us via email [email protected]
Before Returning an Item
To return any merchandise, you must request an RMA – “Return Merchandise Authorization” [within 30 days from the date order is received], from our online support department with your order number and provide the item(s) you wish to return.
You may cancel your order for any reason and receive a full refund within 24 hours of your purchase. You will be responsible for contacting us for a cancellation request.
Once an order is processed or shipped, the terms of our Returns Policy will apply.
Any cancellation requests made after 24 hours cannot guarantee your request will be granted due to our expedited processing.
Please Note: Our warehouse works fast, and orders are often already packed up and loaded on a truck before a tracking number is sent to you. In some cases, locating your box and stopping the shipment may be impossible. Once the order is en route, it then becomes a general return under our easy 30-day return policy.
Within 30 days of purchase, the customer must notify Kirchhoff of any issues pertaining to the original order, including but not limited to the following:
After 30-days, we cannot ship missing parts, products, or replace lost or damaged products.