At Kirchhoff, we respect your privacy. Across our business, around the world, we will only collect, store, and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service, and company news and offerings. WE WILL NOT sell your personal information. We may only share your data outside the Kirchhoff family of companies with your consent, as required by law to protect Kirchhoff, its customers, the public, or with companies that help Kirchhoff fulfill its obligations with you, and then only with partners who share Kirchhoff’s commitment to protecting your privacy and data. At any time, you may contact Kirchhoff with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect your personal data’s security by using appropriate measures and processes.
Privacy and Data Security
At Kirchhoff, your right to privacy and data security is a primary concern. That’s why, when you visit Kirchhoff-us.com, we help you maintain control over your data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our website or when you use our online support.
Kirchhoff only asks for specific types of personal information
In a few areas on our website and online customer support forms, we ask you to provide information that will enable us to enhance your site visit, assist you with the purchase and technical support issues, or follow up with you after your visit.
For example, we request information from you when you:
Information we may request includes your name, e-mail address, phone number, address, credit card details, customer preference information, customer number, service tag number, and other similar personal information. If we ever ask for significantly different information, we will inform you.
Kirchhoff only uses your personal information for specific purposes.
The information you provide will be kept confidential and used to support your customer relationship with Kirchhoff. Among other things, we want to help you quickly find information on kirchhoff-us.com and alert you to product upgrades, special offers, updated information, and other new products and services from Kirchhoff. Agents or contractors of Kirchhoff who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Kirchhoff. Kirchhoff may enhance or merge your information collected with data from third parties for purposes of marketing products or services to you.
In addition, Kirchhoff may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Kirchhoff reasonably believes it is necessary to protect Kirchhoff and its customers or the public.
You can opt-out of Kirchhoff’s marketing list at any time.
Periodically, we may send you information about our various products and services or other products and services we feel may interest you. Only Kirchhoff (or agents working on behalf of Kirchhoff and under confidentiality agreements) will send you these direct mailings. If you do not want to be included on Kirchhoff’s marketing list, tell us when you give us your personal information.
Kirchhoff will not disclose your personal information to any outside organization for its use in marketing without your consent.
Information regarding you (such as name, address, and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation. Your information may be shared with Kirchhoff’s agents or contractors to perform services for Kirchhoff.
The online store at kirchhoff-us.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail, and any other information you provide. Kirchhoff is committed to data security concerning information collected on our site, and we offer the industry-standard security measures available through your browser: SSL encryption.
We use technology to help us deliver customized visitor experiences. At Kirchhoff, we primarily use “cookies” to help determine which service and support information is appropriate to your machine and maintain your shopping experience in our online store. Using this technology does not mean we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of “cookies” is designed only to provide you with a better experience when using http://www.kirchhoff-us.com. Kirchhoff has no desire or intent to infringe on your privacy while using the kirchhoff-us.com site.
Please be aware that other websites that may be accessed through our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those third-party websites linked to kirchhoff-us.com.
You are solely responsible for maintaining the secrecy of your passwords or account information. Please be careful and responsible whenever you’re online. If you post personal information accessible to the public, you may receive unsolicited messages from other parties. While we strive to protect your personal information, Kirchhoff cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Kirchhoff’s website contains links to other websites that Kirchhoff does not operate, and Kirchhoff is not responsible for the privacy practices of the websites that it does not work.
Kirchhoff wants to help you keep your personal information accurate
You can request the individual information that Kirchhoff has collected by submitting a request here. To view or edit the information stored online, please visit the My Account section of the Kirchhoff website.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the Do we use “cookies” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, you may opt-out.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks. It is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your data, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Sage.
Do we use “cookies”
We may contract with third-party service providers to better understand our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can have your computer warn you when a cookie is sent, or you can turn off all cookies. You do this through your browser (like Safari, Chrome, Firefox, Opera, or Internet Explorer). Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient, and some of our services will not function properly.
California residents’ rights to personal information
As a resident of California, you have the right to request from businesses a disclosure of data collection and sales practices in connection with your data. This includes categories of personal information collected, the source of information, use of the information, and — if the information was disclosed or sold to third parties — the categories of personal information disclosed or sold to third parties and the types of third parties to whom such information was disclosed or sold. Learn more about California Privacy Laws at the Office of the Attorney General website.
As a California resident, you are afforded:
We may include third-party links on our site to provide you with increased value. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy